your questions
Our answers
Responsibility
What others see as an extra has been part of our approach from the very beginning: for our fabrics, we rely on natural and plant-based materials and do not use synthetic fibres.
Plant-based fibres
- Cotton
- Hemp
- Flax (linen)
- Recycled cotton
- Modal
- ECOVERO™, TENCEL™, lyocell etc.
Animal fibres from species-appropriate animal husbandry
- Alpaca wool
- Peace silk
Detailed information about our materials HERE .
CONSCIOUS USE OF RESOURCES
How can we manufacture clothing while being as conscious as possible with materials and resources? At Jyoti, this question guides us from design through to production.
Together with our partners in India and Peru, we continuously look for ways to improve our processes. This involves focusing on material selection and dyeing methods, as well as water and energy consumption in production.
In our design process, we also strive to leave as little material unused as possible. Wherever feasible, we align our patterns with the dimensions of our fabrics to reduce waste. We repurpose any fabric scraps that do remain—for example, for smaller accessories like hairbands, scrunchies, or bow ties.
MADE TO LAST
For us, it is not only important how a garment is made, but also how long it is used. That is why we focus on timeless designs and high-quality craftsmanship, providing you with care and repair tips so that your Jyoti pieces can accompany you for as long as possible.
Wherever possible, we also incorporate details that allow our clothing to be adjusted—even if your body changes over time.
CARE, REPAIR, RESELL
And what happens when a Jyoti piece is no longer worn? That is exactly what Jyoti Circular is for.
If you no longer wear a Jyoti item, you can return it to us. We refurbish it, repair it if necessary, and then offer it as a second-hand piece in our Berlin concept store. This way, it can be worn by someone else and remain in use for as long as possible.
Because for us, one of the most important things we can do with clothing is quite simple: wear it for as long as possible.
No, but…
Although we have decided not to rely solely on vegan resources, animal welfare is our top priority. While the majority of our fabrics are vegan, we have been sourcing high-quality alpaca wool from Peru for several years and include a few products made from so-called peace silk in our range.
Why? We weighed our options for a long time, but ultimately, the overwhelming majority of arguments spoke in favor of it:
Wool
- Wool is durable, warm, and can be worn for a long time with proper care.
- As a natural animal fiber, it does not require synthetic fibers – for our knitwear, we avoid blends containing polyester or acrylic.
- We source our alpaca wool directly from Alpaqueros, small alpaca farmers in the Peruvian Andes. The animals live free there year-round and are sheared every two years.
- Our knitwear is then produced in collaboration with a woman-led social enterprise in Peru.
Peace Silk
- When producing our peace silk, the silk moths are able to leave their cocoons before the silk is processed. Unlike conventional silk, the animals are not killed inside the cocoon.
- Silk is a fine yet robust natural fiber that can be worn for a long time with proper care.
- With our peace silk, the individual production steps are located close to one another and concentrated within a few neighboring villages.
Detailed information on all our materials can be found here
We produce exclusively in India and Peru
India:
In India, we manage 3 of our own workshops - a feature that distinguishes us significantly from the majority of all fashion brands. This means we do not outsource our production to third parties, but take care of everything ourselves - hiring our seamstresses through our company, sourcing materials, setting up the sewing workshops... This allows us to shape all processes ourselves and we do not have to rely on external producers or certification organizations regarding compliance with social and environmental standards. It is a whole lot more work for us, but in return, it provides a high degree of transparency and creative control. You can find all the details about our teams in India HERE
Peru:
For the production of our alpaca knitwear pieces, we have not built our own workshop in Peru. Instead, all our pieces are made by NGOs and small family businesses. Our most important partner in this is the Belgian NGO Solid Crafts, which runs a wonderful knitting workshop in Ayacucho. The values of Solid Crafts align perfectly with our own, and we were able to see their work (which absolutely impressed us) for ourselves during on-site visits. For more details, be sure to check HERE.
India:
As a first step, we place great importance on developing patterns that are closely tailored to the width of our fabrics. This helps us keep leftover fabric to a minimum even before production begins. However, we can't avoid it entirely, so we have come up with two solutions:
- We use the larger pieces to sew accessories such as scrunchies, dish towels, bow ties and headbands.
- The very small scraps are used as filling for pillows. These pillows go to the boarding schools of our partner organisation, where they give the children there an especially soft bed.
Peru:
Since all our knitwear is made on hand-knitting machines or entirely by hand, hardly any yarn is wasted.
Click here to find out more about Jyoti Circular and how we use leftover materials.
We visit our teams in India about once a year (provided there is no pandemic) and are in almost daily contact via WhatsApp or telephone for the rest of the time.
Since we do not manage production in Peru ourselves and have great trust in our Belgian partner NGO, which is on site regularly, we do not visit Peru as often. We were last there in November 2022, but we are already looking forward to our next visit.
Seit der Gründung von Jyoti beschäftigen wir uns intensiv mit der Frage, wie Kleidung hergestellt werden kann – mit guten Arbeitsbedingungen, sorgfältig ausgewählten Materialien, langfristigen Partnerschaften und einem bewussten Umgang mit den Ressourcen, die für jedes Kleidungsstück benötigt werden.
Lange wurden für diese Art zu arbeiten Begriffe wie „nachhaltige Mode“, „faire Mode“ oder „umweltfreundliche Kleidung“ verwendet. Heute möchten wir genauer sein.
Denn Nachhaltigkeit ist kein einzelnes Merkmal eines Kleidungsstücks. Sie umfasst viele verschiedene ökologische, soziale und wirtschaftliche Aspekte – von den verwendeten Rohstoffen über ihre Verarbeitung und den Transport bis hin zu Arbeitsbedingungen, Qualität und Nutzungsdauer. Ein einzelner Begriff kann all das kaum abbilden.
Auch die neue europäische EmpCo-Richtlinie setzt deshalb höhere Anforderungen an allgemeine Umweltaussagen wie „nachhaltig“ oder „umweltfreundlich“. Für uns ist das ein guter Anlass, noch konkreter darüber zu sprechen, was wir bei Jyoti tatsächlich tun.
Unsere Kleidung entsteht unter anderem in unseren eigenen Nähwerkstätten in Indien, wo unsere Mitarbeiter fest angestellt sind und bezahlten Urlaub und Krankheitstage erhalten. Wir arbeiten langfristig mit unseren Produktionspartner zusammen, verwenden ausgewählte Materialien und planen unsere Schnitte so, dass Stoffverschnitt reduziert und verbleibende Stoffreste, wo möglich, weiterverwendet werden.
Das alles möchten wir nicht hinter einem einzigen großen Wort verstecken.
Deshalb findest du bei uns heute weniger allgemeine Begriffe wie „nachhaltig“ und dafür mehr konkrete Informationen darüber, aus welchen Materialien unsere Kleidung besteht, wo und wie sie hergestellt wird und welche Menschen daran beteiligt sind.
Denn am Ende möchten wir nicht einfach behaupten, es besser zu machen. Wir möchten dir zeigen, wie wir arbeiten.
Wenn von „Fair Fashion“ oder „fairer Mode“ gesprochen wird, geht es vor allem um die Menschen, die unsere Kleidung herstellen – und um die Bedingungen, unter denen sie arbeiten. Genau das steht bei Jyoti seit unserer Gründung im Mittelpunkt.
Ein großer Teil unserer Kleidung entsteht in unseren eigenen Nähwerkstätten in Indien. Unsere Mitarbeiterinnen arbeiten dort in Festanstellung, erhalten bezahlten Urlaub und Krankheitstage und können ihre Arbeitszeiten an ihre individuellen Lebensumstände anpassen. Mit unseren weiteren Produktionspartner in Indien und Peru arbeiten wir langfristig und stehen in direktem Austausch.
Statt „fair“ nur als Schlagwort zu verwenden, möchten wir zeigen, was es bei Jyoti ganz konkret bedeutet: langfristige Zusammenarbeit, verlässliche Arbeitsverhältnisse und Arbeitsbedingungen, die die Menschen hinter unseren Produkten in den Mittelpunkt stellen.
Für unsere Produkte verwenden wir Baumwolle aus zertifiziert
kontrolliert biologischem Anbau. Statt der verkürzten Bezeichnung
„Bio-Baumwolle“ geben wir möglichst genau an, welche Eigenschaften und
Zertifizierungen auf das jeweilige Material zutreffen. Die entsprechenden
Angaben findest du direkt beim jeweiligen Produkt.
Wir bezeichnen Materialien nicht pauschal als „umweltfreundlich“, denn jedes Material benötigt Rohstoffe und Energie und hat
Auswirkungen auf die Umwelt.
Stattdessen geben wir konkrete Informationen zu den Materialien und ihrer Herstellung an. Dazu gehören beispielsweise Baumwolle
aus zertifiziert kontrolliert biologischem Anbau, Hanf, TENCEL™ Lyocell und Baby-Alpaka-Wolle. So kannst du die Eigenschaften der verwendeten Materialien nachvollziehen, ohne dass wir sie mit einem allgemeinen Umweltversprechen versehen. Ganz sicher kannst du dir bei uns immer sein, dass wir ausschließlich pflanzliche und natürliche Fasern verwenden - chemische, auf Rohöl basierende Fasern wie Polyester kommen uns nicht in die Tüte.
Slow Fashion steht für einen bewussteren Umgang mit Kleidung – weg von schnell wechselnden Trends und immer neuen Kollektionen, hin zu Stücken, die lange getragen und geschätzt werden können.
Dieser Gedanke prägt auch unsere Arbeit bei Jyoti. Wir entwickeln zeitlose Schnitte, produzieren in kleinen Mengen und planen unsere Schnittbilder sorgfältig, um möglichst viel des vorhandenen Stoffes zu nutzen. Verbleibende Stoffreste verwenden wir dort weiter, wo es möglich ist.
Für uns bedeutet Slow Fashion vor allem, Kleidung mit Sorgfalt zu entwickeln und herzustellen – mit dem Anspruch, dass sie dich nicht nur eine Saison begleitet, sondern du sie am besten noch an deine Enkel vererben kannst ;-).
ordering process
- First, please check whether the payment for your order was successful (i.e., whether the money has been debited from your account). If not, simply place the order again.
- If you paid via Sofortüberweisung, it can in rare cases take up to 10 days for the money to reach us. We will ship your order as soon as the payment is completed!
- Is it possible that you ordered (at least part of) the order on backorder (WHAT IS THAT?)? If so, you have surely already received an email from us about it or will receive one at any moment.
If you are still wondering, simply contact us at BESTELLUNG(AT)JYOTI-FAIRWORKS.ORG and we will find a solution together.
Unfortunately not – the stock levels in our own online shop, on Avocadostore and in our concept store in Berlin are all synchronised. This means that if a product is sold out on one platform, it really is gone for now.
BUT… there are still a few loopholes :)
- In our own online shop, you can pre-order sold-out products. This means you place a regular order on our website, we immediately pass it on to India, and a few weeks later we receive your product from India and forward it straight to you. Sometimes it's even much quicker, for example if the product has already been reordered and we're just waiting for the delivery from India.
- In our Berlin concept store, alongside the regular collection pieces, we also offer Jyoti second-hand items as well as prototypes and garments with small flaws. We sometimes have quite a lot of these one-of-a-kind pieces, and maybe there's one that's very similar to the product you're looking for (and that no one else will own). So feel free to drop by and have a browse!
If neither of these helps, one of the retail stores that stock our clothing might still have the product. Unfortunately, we can't see their stock ourselves, but you could simply call one of the stores near you and ask! You can find an overview of all stores carrying Jyoti clothing in different cities and countries HERE.
In our online shop, you can pay with PayPal, credit card, or Sofortüberweisung.
In our Berlin concept store, you can pay by cash or card.
As soon as you switch to your shopping cart view after selecting the products, you will find the option to enter your voucher code at the bottom right. The amount will then be deducted from the total (or the discount will be applied if it is a percentage voucher). If your order total is less than your voucher value, the remaining amount will remain as credit and you can use the code again next time. Your voucher code is not case sensitive.
Of course, you can also redeem your voucher in our store.
If you change your mind after completing your order and do not want to receive your product(s), please write an email as soon as possible to BESTELLUNG(AT)JYOTI-FAIRWORKS.ORG . We will then cancel your order manually and refund you the entire amount paid. If we have already shipped your order, simply return the products as described HERE . In this case, unfortunately, we cannot refund the shipping costs.
As a rule, we do not send a printed invoice in the package, thus saving paper, printer ink and energy, which often ends up in the trash can unnoticed. If you would like to receive an invoice, leave us a short message in the notes field in the last step of the ordering process. We are also happy to send you your invoice by email. For shipments to non-European countries, we always enclose a printed invoice for correct customs clearance.
Order at Avocadostore
Sometimes there are small errors when comparing our stock levels with the Avocadostore, so that products can be ordered that we don't actually have in stock. In such a case, we usually offer our customers the option of ordering the product for them on backorder. Backorder means: You order normally on our homepage, whereupon we immediately forward the order to India and a few weeks later we receive your product from India and immediately forward it to you. Unfortunately, we don't have this option via the Avocadostore, and since we don't receive any contact information from our customers, we can't inform you. So if your order was unexpectedly canceled by us and you would be willing to wait a little for your new Jyoti product, just write us an email to BESTELLUNG(AT)JYOTI-FAIRWORKS.ORG or pre-order directly HERE .
Don't panic, it probably couldn't be delivered, but there's definitely a solution:) Please CONTACT us! This is very important, because when you order via Avocadostore we don't have your contact details and would otherwise be forced to cancel the order. We will then look together for a possible error in the address details or whatever else the problem could be. Once everything has been clarified, we will send you the package again.
In this case, our package probably did not arrive. There can be various reasons for this: an error in the address, you did not receive a notification from DHL or you were away and therefore did not pick up your shipment from the parcel shop, ... Since we at Avocadostore do not receive any contact information from you, we unfortunately cannot write to you in such a case and look for a solution together. Therefore, we are forced to make a refund for your order. Do you still want to order your new Jyoti product? Then simply contact us by E-MAIL and we will look for the source of the error before you place another order.
Unfortunately not, the stock levels in our own online shop, in the Avocadostore and in our concept store in Berlin are all synchronized, which means that if the product is sold out on one platform, it is currently really gone.
BUT... there are still a few loopholes :)
- In our own online shop you have the option of pre-ordering sold-out products. This means: You order as usual on our homepage, whereupon we immediately forward the order to India and a few weeks later your product is sent from India and forwarded to you immediately. Sometimes it is much quicker because the products have already been reordered and we are just waiting for the delivery from India.
- In our Berlin concept store, we offer not only the regular collection pieces but also Jyoti second-hand pieces, prototypes and items of clothing with minor imperfections. We sometimes have quite a lot of these unique pieces, and maybe there is one that is very similar to the product you want (and that no one else will have). So come and have a look!
- If none of that helps, there is also the possibility that one of the retail stores that sell our clothing still has the product in stock. Unfortunately, we don't have any insight into this ourselves, but you could simply call one of the stores near you and ask! You can find an overview of all the stores with Jyoti clothing in different cities and countries HERE .
- Simply repackage the products you want to return in the original box. Treat the products well; you are holding very valuable pieces in your hands that have been the product of a lot of work, even if you don't like them personally. We would be very grateful if the products were returned to us in the same condition as when we sent them to you.
- Fill out the return slip that you received with your order. Don't forget to fill in all the requested information so that we can assign your return and please give us detailed feedback!
- Seal the package well. Use paper tape if possible and use it sparingly - this makes recycling easier for us.
- Send the package back to us. The address is: Jyoti - Fair Works, Oderberger Straße 42, 10435 Berlin.
- To select the right shipping product: Our packages usually weigh less than 1kg, so the smallest package/parcel option is usually sufficient. Please keep your delivery receipt so that we can investigate if a return does not reach us directly.
- The refund will be made via Avocadostore.
Shipment
Shipping costs within Germany are €5.99. For orders over €250, shipping is free and of course collection from our store is also free.
Shipping costs to other countries vary depending on the shipping method and country. You can find an overview of all costs HERE .
Warenpost Premium and Paket International are the two shipping options we offer for international shipments. Due to constantly rising transport costs and different customer needs (especially money vs. time), we have decided to be completely transparent about costs and want to leave the decision up to each of you. Warenpost Premium is the cheaper shipping option, but it takes a little more time. Paket international costs more, but you will have your product in your hands in the next few days. Both options include a tracking number that you can use to track the shipment.
HERE you will find a detailed breakdown of costs and shipping times per delivery region.
We will ship your order no later than 2 working days after we have received your payment. Depending on whether you live in Germany, another European country or outside the EU, shipping may take a little longer. We ship to all countries with DHL. Our experience shows:
- Delivery within Germany usually takes 2-4 days.
- Delivery to countries within Europe takes 7-14 days as Premium Goods Post, and 2-4 days as International Parcel.
- Delivery to countries outside Europe takes approximately 2-5 weeks as Premium Goods Post (unfortunately we do not have enough experience to give a more precise shipping time), and 10-20 days as International Parcel.
HERE you will find a detailed breakdown of costs and shipping times per delivery region.
In any case, you will receive an email from us as soon as your order has left our warehouse and your favorite item is on its way to you.
For special orders/backorders, the delivery time is up to 8 weeks.
Absolutely. Our concept store for female*led, sustainable brands is open every Wednesday - Saturday from 11am-6pm.
Simply select "Pick up in store" as the shipping method when you check out your order and no shipping costs will be charged. Please pick up your product within a week of your order or contact us if there is a delay. If you cannot make it during our regular opening hours and would like to come by on Monday, Tuesday or early in the morning instead, you can simply send us an email to KONTAKT(AT)JYOTI-FAIRWORKS.ORG .
Yes =). Simply provide the address details of your Packstation when ordering.
You can easily shop in our online shop via MeinEinkauf.ch, with low shipping costs and, above all, without customs duties. The process is very simple:
- Simply register with MEINEINKAUF.CH and you will receive a personal firstname.lastname@meineinkauf.ch email address.
- Using your personal firstname.lastname@meineinkauf.ch email address, you can then create a customer account in our online shop and process your order.
- Important: Please only use the following address as shipping AND billing address: MeinEinkauf GmbH, Max-Stromeyer-Strasse 160, D-78467 Konstanz
- All order and shipping information is automatically forwarded from your firstname.lastname@meineinkauf.ch email address to your private email address. The MeinEinkauf.ch team is also kept informed of the status of your order so that it can be sent to your address in Switzerland as quickly as possible. You can then view the status of your order on www.meineinkauf.ch under "My Orders" around 48 hours after receipt.
- You pay for the products you order directly in our shop. Together with the goods, you will then receive a separate invoice for the service fee from MeinEinkauf.ch (you can find more information about meinEinkauf's fees HERE )
You are still not sure whether it is worth it? HERE you can find a calculation example of the costs incurred for shipments to Switzerland, which will give you a little idea. Of course, the exact costs always depend on the product, the value of the goods, the weight, etc. All of these costs are already covered in the MeinEinkauf fees and you no longer have to worry about the import yourself.
We generally ship to all countries. However, please note that shipping to countries outside the EU incurs higher shipping costs and additional customs fees may be charged upon import.
Don't panic, it might not have been delivered. We will contact you as soon as your package has arrived back with us and then look together for a possible error in the address details. Once everything has been clarified, we will send you the package again.
ATTENTION: If you have ordered through the Avocado Store , it is very important that you CONTACT US as we do not have your contact details.
If you have only ordered small products (e.g. jewelry or hairbands), you don't have to worry for now. Our small packages are sent via DHL Warenpost national - a service that only provides limited tracking information. For these shipments, only the posting and successful delivery are announced online. For all other DHL parcel shipments, a detailed shipment history is displayed. Usually, after you enter your zip code, you will receive even more information, e.g. which neighbor your package was left with.
Shipping within Germany usually takes no longer than 4 days (see above for additional shipping times). If your product has been on the way for more than 10 working days, PLEASE CONTACT US so that we can make an investigation request if necessary.
All shipments are handled by DHL/Deutsche Post. You can find the tracking for your shipment HERE .
Is it possible that you ordered part of the order during the backorder and we initially only sent you the products that we had in stock? If so, you already have an email from us in your inbox about this! If that is not the solution and you are actually missing something, we are very sorry! We will of course send you your missing product later. Just write us a short email to BESTELLUNG(AT)JYOTI-FAIRWORKS.ORG .
exchange/return
Our return period is 30 days from receipt of the order. The decisive factor is the arrival of the shipment to you according to DHL shipment tracking. Please only send back unworn products. Clothing absorbs body odor very quickly and we cannot go to the trouble of washing returned products or selling clothing washed at home again. Trying it on is of course no problem and absolutely necessary ;)
No, we do not cover return shipping costs. We have made this conscious decision in order to
- keep product costs from rising unnecessarily, as shipping costs covered by us would otherwise have to be factored into our pricing
- keep resulting transport emissions as low as possible and avoid creating an incentive for bulk orders where the majority of items are returned
At the same time, we are, of course, aware that it is difficult to find the right size and fit when shopping online! For this reason, we have implemented a sizing advice tool including detailed measurement charts to help you choose the right size. Furthermore, we describe the fit and material properties in detail in our product descriptions and always try to photograph our clothing on different people so that you have plenty of comparison options.
If you need to return a product because we have made a mistake, for example if the wrong product was sent or it is damaged, we will of course cover the return. In this case, please contact us for a return label at BESTELLUNG(AT)JYOTI-FAIRWORKS.ORG.
- Simply repackage the products you want to return in the original box. Treat the products well; you are holding very valuable pieces in your hands that have been the product of a lot of work, even if you don't like them personally. We would be very grateful if the products were returned to us in the same condition as when we sent them to you.
- Fill out the return slip that you received with your order. Don't forget to fill in all the requested information so that we can assign your return and please give us detailed feedback!
- Seal the package well. Use paper tape if possible and use it sparingly - this makes recycling easier for us.
- Send the package back to us. The address is: Jyoti - Fair Works, Oderberger Straße 42, 10435 Berlin.
- To select the right shipping product: Our packages usually weigh less than 1kg, so the smallest package/parcel option is usually sufficient. Please keep your delivery receipt so that we can investigate if a return does not reach us directly.
We will process your return within 1-3 days of receiving it. Once your money has been refunded, you will receive an automated email to the address you used when making your purchase. If you don't hear or read anything from us, send us an email to BESTELLUNG(AT)JYOTI-FAIRWORKS.ORG .
Please send us an email to BESTELLUNG(AT)JYOTI-FAIRWORKS.ORG and send a photo of the damaged product as it arrived. We will then send you a shipping label for the return shipment and immediately send a new product on its way - assuming we still have it in stock. If not, we will offer to cancel the order or reorder the product for you.
Yes, of course! Our concept store for female*led, sustainable brands is open every Wednesday - Saturday from 11 a.m. to 6 p.m. and we would be delighted if you came by in person. Please bring the completed return form with you anyway so that we can clearly identify your order afterwards. The refund will not be made on site, but will be processed online in the following 1-3 working days.
The refund will be made 1-3 working days after receipt of your return using the same method you used to pay for your original order. This means via credit card, direct bank transfer or PayPal. If your account information has changed in the meantime or you no longer have access to an account, please inform us on the return form.
Oh, we're sorry! We must have simply forgotten that when packing your order. You can download our return form HERE
Yes, please! We want to avoid unnecessary packaging waste and shipping costs. However, please fill out a separate return form for each order and, if necessary, take a larger package if there is not enough space for the products in the original box.
If the Jyoti product you ordered does not fit you, we will be happy to exchange it for a new size. Simply indicate your exchange request on the return form and we will send you the new product free of charge.
No, unfortunately that is not possible. If you used a voucher for the returned purchase, we will issue you a new voucher when you refund the purchase and send you the code by email. We will use the email address you used to make the original order.
Since you paid for the product in another store and can only be refunded there, we unfortunately cannot accept returns purchased from another retailer.
However, if you only want to exchange the item for a new size, meaning you don't have to pay out any money, and the store where you bought the product no longer has it in stock, for example, you can contact us via ORDER(AT)JYOTI-FAIRWORKS.ORG and we will discuss whether and how we can help you!
Yes, of course! Our concept store for female*led, sustainable brands is open every Wednesday - Saturday from 11 a.m. to 6 p.m. and we would be delighted if you came by in person. Please bring the completed return form with you anyway so that we can clearly identify your order afterwards. The refund will not be made on site, but will be processed online in the following 1-3 working days.
Our return period is usually 30 days and we only accept unworn items. However, if you have an older (and perhaps once loved) Jyoti piece that no longer fits or is simply no longer worn, you can send it back to us and we will offer it for second-hand sale in our store as part of Jyoti Circular. If the piece is successfully sold, the profit will be split between you and us. You can find detailed information about Jyoti Circular HERE .
If your Jyoti piece arrives broken or shows defects disproportionately quickly, you can of course complain about it.
Simply send it to us as a return to our warehouse (Jyoti-Fair Works, Oderberger Straße 42, 10435 Berlin) and enclose a short, written explanation of the defect. It can also be very helpful if you contact us by E-MAIL or telephone before returning the item. This way we can advise you whether the problem can perhaps be easily solved or whether we or a tailor can easily repair the item of clothing at our expense.
pre-order
If we don't have a product in stock, but the fabric used is still available in our sewing workshops in India, we offer products for pre-order (aka backorder). So you order as usual, but you only receive an order confirmation from us. We send your order straight to India and you will receive your product a few weeks later.
- Your pre-orders allow us to prevent any form of overproduction. This way, we can ensure that every cm of fabric and every one of our products truly finds a home, rather than leading a dreary existence as "dead stock."
- In recent years, a few of our collection favorites have been sold out almost constantly because we couldn't produce as quickly as they were being purchased. By pre-ordering, you secure your desired product without having to constantly check our online shop to see if it's back in stock - and you can, of course, still return it as usual.
Depending on the production status, it can take up to 8 weeks for your pre-order to reach you. Of course, you can also return a pre-ordered product within the regular return period if it doesn't fit or you don't like it.
If you have ordered other (available) items with your pre-ordered product, we will send you an email and ask if we can wait to ship until the order is complete. You are also welcome to write your answer in the comments field when ordering, then we will save ourselves the extra communication :)
No. Even if we send you your order in two parts (see previous point), we will cover the additional shipping costs. If you want to return the pre-ordered product later, the normal return conditions apply.
Payment is made when you order the product. This means that you can shop as normal through our online shop, but the item will be shipped with a slight delay.
Yes, you can cancel your pre-order at any time before receiving the goods. You normally have a 30-day return period from delivery.
Of course, this shouldn't usually happen. If there are major incidents in production, materials become unusable or products are damaged during shipping, we will contact you regarding your pre-order and find an individual solution.
product care
Wash your Jyoti piece at a maximum of 30 degrees (wool and silk always cold), separate by color and use a liquid, lead-free detergent.
Never use a dryer, but let your Jyoti pieces dry gently in the air. Tip: Wool dries best when laid flat on the rack, this prevents the yarn from stretching.
All of our pieces can also be ironed without any problem.
Do you have a particularly nasty stain?
For coffee and red wine, it helps to apply some salt before washing; for greasy stains such as make-up, gall soap and baking powder help.
You can find more information and details on proper care in our CARE-GUIDE
First of all, you should know: Your piece of jewelry is made of brass or silver. Brass is an alloy of copper and zinc. The copper content causes your piece of jewelry to react when it comes into contact with air and moisture, it can become darker, and if you sweat a lot, it can also rub off. But don't worry - the discoloration is completely harmless, can be easily washed off the skin and removed from your piece of jewelry. Silver can also become a little darker and duller after wearing it for a while.
To make your piece of jewelry shine again - no matter what material it is made of - simply use a silver cleaning cloth, polish it and it will look like new again. You can find all further information on material care here .
Repair/Change
Check whether it is just the seam that is torn or the fabric. If it is just the seam, then you (or a tailor) can easily repair your piece. Turn the piece inside out, lay the open seam flat on top of each other and simply stitch over the open seam with the sewing machine (you can also sew by hand with a needle and thread). At the end, iron the seam flat again from the outside. You can find more information on our REPAIR PAGE
There are two ways to mend a hole, either as discreetly as possible by using a piece of fabric of the same color or you can add an accent to the spot by using a colored patch or embroidery. You can find out exactly how to do this on our REPAIR PAGE
Yes! You can (almost) always shorten your trousers. But because trousers can sometimes be too short, they have a double seam allowance in the trouser hem, so you can (have) your Jyoti trousers lengthened by a maximum of 5cm. Simply take them to a tailor of your choice or sit down at the sewing machine yourself. You can find out how to do this on our REPAIR PAGE
Because bodies are different and constantly change, our trousers have two special features. Firstly, the integrated drawstring, which allows you to tighten your trousers individually if they are a little too loose for you. And secondly, we have incorporated an extra wide seam allowance in the middle back of the waistband. This means that our trousers can be easily unpicked and made tighter or up to 4cm wider. Simply take them to a tailor of your choice or sit down at the sewing machine yourself. You can find out how to do this on our REPAIR PAGE
Jyoti Circular/Reselling
In addition to our regular collections, we also offer Jyoti second-hand pieces, prototypes, and garments with minor imperfections. This is our way of keeping our pieces in use for as long as possible – rather than letting them disappear into the depths of closets or lead a dreary existence in our warehouse due to minor quirks.
Since selling individual items online is currently too time-consuming for our small team, you can find our Jyoti Circular pieces exclusively in our Jyoti Store at Oderberger Straße 42 in Berlin until further notice. We have a dedicated browsing corner there for all these unique treasures – and we look forward to seeing you there!
Do you have an older – and perhaps once very beloved – Jyoti piece that no longer fits or is simply no longer worn? You can return it to us, and we will offer it for second-hand sale in our store as part of Jyoti Circular. If your piece is sold, we will split the proceeds between you and us.
Detailed information about Jyoti Circular can be found HERE
Manufacturing clothing requires materials, energy, and labor. We believe it is all the more important that a garment is used for as long as possible.
That is why, at Jyoti, we want to look not only at how a garment is made, but also at what happens to it afterwards.
This is exactly where Jyoti Circular comes in. The idea is based on the principle of a circular economy: keeping products and the materials they are made of in use for as long as possible. For clothing, this means for us above all: wear it for a long time, care for it well, repair it, pass it on, and resell it.
That is why we take back worn Jyoti pieces, refurbish them if necessary, and offer them again as second-hand items. Prototypes and pieces with minor flaws also get a chance to be worn.
Our goal is quite simple: whatever has already been produced should be used for as long as possible.
If the piece is successfully sold, the profit will be split between you and us. You decide whether you want to get your 50% back from us or donate this amount to our JYOTI EV .
We will independently reduce the resale price of your product if it does not find a new owner immediately. Before your Jyoti Circular item runs the risk of being forgotten here, we will give it away to someone who would be happy to have it.
Jyoti Circular products are only sold in our store, where you can try them on in person. Like all sales in the store, they cannot be returned in the normal way. However, we offer you the option of exchanging the product for a voucher within 14 days of your purchase.
concept store in Berlin
Our concept store for female*led, sustainable brands is open weekly Wednesday - Saturday from 11am-6pm.
The address of our Berlin store is: Oderberger Straße 42, 10435 Berlin. You can find us between Mauerpark and Kastanienallee or more precisely between ice cream from Hokey Pokey and waffles from kauf dich glücklich :)
We only have one shop ourselves - here in Berlin. In addition to our own store, selected Jyoti products are also available in several other shops in Berlin and many other cities in Germany and Europe - to touch and try on, completely analogue and near you. You can find a list of all shops with Jyoti products HERE .
Technically, we haven't found a completely clean solution for this yet, but we're making it possible somehow ;)! But you can definitely buy vouchers from us in the store - both for online and in-store purchases.
Absolutely. Our concept store for female*led brands is open weekly from Wednesday to Saturday, 11 am - 6 pm.
Simply select “Store pickup” as the shipping method when placing your order, and no shipping costs will be charged. Please pick up your product within one week of placing your order or let us know if there is a delay. If you cannot make it during our regular opening hours and would prefer to come by on a Monday, Tuesday, or early in the morning, you can simply send us an EMAIL.
Yes, of course! Our concept store for female-led brands is open weekly from Wednesday to Friday from 11 a.m. to 6 p.m. and on Saturdays from 11 a.m. to 7 p.m., and we look forward to your visit. Please still bring the completed return form with you so that we can clearly allocate your order afterwards. The refund will not be processed on-site, but will be handled online within the following 1-3 business days.
Unlike online purchases, products purchased in the store can be tried on, felt and thoroughly examined on site, so they are exempt from the right of return. However, we offer you the opportunity to exchange a product purchased in store for a voucher within 14 days.
Not really - the stock levels in our own online shop, in the Avocadostore and in our concept store in Berlin are all synchronized, which means that if the product is sold out on one platform, it is currently really gone.
BUT... it might still be worth stopping by, because in our Berlin store, in addition to the regular collection pieces, we also offer Jyoti second-hand pieces as well as prototypes and items of clothing with minor flaws. We sometimes have quite a lot of these unique pieces, and maybe there is one that is very similar to the product you want (and that no one else will have). So feel free to come by and have a look!
Contact
If you have any questions about your order, please send us an email to BESTELLUNG(AT)JYOTI-FAIRWORKS.ORG .
For general inquiries, you can contact KONTAKT(AT)JYOTI-FAIRWORKS.ORG . Or you can search for the right contact person for your concern on our team page.
We will do our best to answer your request within a few days. If your case is a bit more complicated, we will first coordinate internally, which can sometimes take a few days. We are therefore very grateful for your patience - we will definitely get back to you!:)
If you have a very urgent matter, you can also reach us by phone from Monday to Friday between 10 a.m. and 6 p.m. You can find our current telephone number on our CONTACT PAGE .
If you want to contact us by post, this is our current address:
Jyoti - Fair Works Oderberger Straße 42
10435 Berlin
Please do not send us any advertising material without our prior consent, this saves us all and the environment valuable resources:)
Of course you can come to our Berlin concept store during opening hours (Wed-Sat: 11am-6pm). However, you won't always meet our entire Jyoti team here on site and we are often busy in the store giving advice or similar. So if you want to discuss something larger or need a very specific person from our team for this, just contact us in advance by E-MAIL and we will arrange an appointment. For smaller matters, such as returning an online order or complaining about a damaged product, you can of course come by at any time without notice.
