Refund policy

Not happy with your Jyoti product? Does the dress or shirt not fit quite right? Or would you like to cancel your purchase before the products arrive? No problem – here you'll find all the information about your rights and options.

Key facts

• Returns and exchanges within 14 days
• Easy cancellation and return request in your personal account
• Unfortunately we're unable to cover return shipping costs
• Please include our return form with your parcel
• For complaints (wrong item, defective product, etc.) or exchange requests, please contact us by email
• Refunds are issued via the original payment method. it is not necessary to report your refund to Klarna or other payment providers (comes with fees for us)

Right of Withdrawal

You may withdraw from your contractual declaration within 14 days without giving any reason, either in writing (e.g. letter, fax, email) or – if the goods are handed over to you before the deadline – by returning the goods. You may use this sample form for this purpose, though it is not required. The period begins upon receipt of this notice in writing, but not before the goods have been received by the recipient. To meet the withdrawal deadline, it is sufficient to send the withdrawal notice or return the goods in time. Withdrawals should be directed to:

Jyoti - Fair Works, Oderberger Str. 42, 10435 Berlin bestellung@jyoti-fairworks.org

You may also submit your withdrawal declaration electronically via our website jyoti-fairworks.org. If you make use of this option, we will send you a confirmation of receipt of your withdrawal without delay (by email).

Consequences of Withdrawal + Refund

If you withdraw from the contract, we must repay all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery we offer), without undue delay and no later than fourteen days from the day on which we received your withdrawal declaration. For this repayment we will use the same payment method you used for the original transaction, unless expressly agreed otherwise; under no circumstances will you be charged any fees for this repayment.

You must return the goods to Jyoti - Fair Works, Oderberger Str. 42, 10435 Berlin without undue delay and in any case no later than fourteen days from the day on which you inform us of the withdrawal. The deadline is met if you send the goods before the fourteen-day period has expired. You bear the costs of returning the goods.

We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You are only required to compensate for any loss in value of the goods if this loss in value is attributable to handling that was not necessary to check the condition, properties and functioning of the goods. Checking the condition and functioning means testing and trying out the goods in the way that would be possible and customary in a retail store.

Cancellation and Return Request in Your Account

Please do not submit return requests through payment providers such as Klarna. This incurs fees on our end that we would like to avoid. Instead, please reach out to us directly:

The easiest way to submit a cancellation or return request is through your customer account (login via one-time code available). Here you can easily select which order and products are affected and will automatically be informed about the next steps.

Click on the profile icon in the shop menu, or follow the link in your order confirmation email, or click here

1. Enter your email address in the "Email" field and click "Continue"
2. Open the email sent by our shop and copy the six-digit confirmation code
3. Go back to the online shop and enter the six-digit confirmation code
4. Select the affected order and click "Request Cancellation" or "Request Return", depending on whether the products have already arrived or you want to cancel before delivery. Once your order has been shipped, cancellation is no longer possible – please select the return option instead
5. If your order contains more than one item, select the items you wish to return
6. Choose a reason and add a note for the shop
7. Click "Request Return/Cancellation"

Once your return request has been approved and shipping is required, you'll receive an email with further information about shipping and your return label.

Return Form

Along with your order we send you a simple return form to fill out. Please send it along with your returned Jyoti product to the address provided. We'd love it if you use the form to give us feedback – we genuinely want to know why you're returning your order! We use this feedback to improve Jyoti and our products.

Partial returns on discounted sets

When purchasing a discounted set, the discount is tied to the simultaneous purchase and retention of all products in the set. If part of the set is returned (i.e. one or more items are sent back while others are kept), the refund amount will be adjusted so that the full price is charged for the items kept.

Example: If Product 1 (€10) and Product 2 (€20) are purchased together as a set for €9 + €19 = €28 (with a €1 discount per product), returning Product 1 results in a refund of €8 rather than €9, as Product 2 is subsequently charged at its full price (€20).

Exceptions to the Right of Withdrawal

Please note regarding custom-made items:

In accordance with § 312d para. 4 BGB, the right of withdrawal does not apply, among other things, to contracts for the supply of goods that are manufactured to customer specifications or are clearly tailored to personal needs. In the event of a dispute, it is the seller's responsibility to prove that the goods were manufactured to customer specifications or clearly tailored to the customer's personal needs.

If you have any questions about your return or refund, feel free to email us at bestellung@jyoti-fairworks.org.