SHIPMENT AND DELIVERY
Currently we deliver to Germany and countries within Europe.
The standard delivery cost within Germany is 4€.
The standard delivery cost within Europe is 6€.
Orders within Germany are shipped within 3-4 days of receipt of payment. For orders within Europe this can take 4-6 days.
As soon as your order has been processed and shipped, you will receive a confirmation email from us that your new favorite item of clothing is on its way to you. Delivery of custom orders may take up to 8 weeks, as your individual piece will be cut and sewn specifically for you. See below for pre-orders.
Shipping in re-used boxes
Usually when we get returns, the carton boxes are not at all or just a little bit damaged or has some small signs on it. These boxes can easily be used again! wWe would love to re-send as many boxes as possible to avoid unneccassary waste production. For this reason we introduced the option of a re-used package for you. During the order process you'll find a checkbox which sais: "My order can be shipped in a used carton to save resources." Of course this is only possible if we have a suitable re-used box with us at the moment. Thus it can happen that we have to send you a new package even if you chose the option. So, if you too have to send back something sometime, we are happy to receive the product in the same box. And from then on: Let's use it again, again, again - until it's no longer possible!
If only some items of your order are currently in stock a partial shipment is possible. If this is the case we will contact you and we can discuss together which pieces you may need quickly, or whether you would prefer to wait for a complete shipment.
If we do not currently have your favorite item in stock, you are welcome to pre-order it. It may take a few weeks for the product to be back in stock, so as a thank you for your patience we will give you a 10% discount off the regular retail price. Choose your desired article (and size where applicable) just like normal and the 10% discount will automatically appear in your cart.
Depending on the production status it may take up to maximum 6 weeks before you receive your pre-ordered item. Chittapur is not next-door and each of our products is made lovingly by hand – patience will be rewarded! Do not worry however; often it takes much less time. If you have ordered multiple pieces at one time, leave us a note when you order to tell us whether you would like to receive the stocked items as soon as possible, or if you would like to wait until all your items are ready to ship together.
In case the list for pre-orders is too long we allow ourselves to deactivate the pre-orders for a while. You'll be informed then that the product is "out of stock". Just visit us again in some weeks and our stocks will surely be filled again!