SHIPMENT AND DELIVERY

Currently we deliver to Germany and countries within Europe.

Delivery Costs

The standard delivery cost within Germany is 4€.
The standard delivery cost within Europe is 6€. For deliveries in Non-EU-States additional costs, such as customs or taxes can occur during the import.

Delivery Time

Orders within Germany are shipped within 3-4 days of receipt of payment. For orders within Europe this can take 4-6 days.
As soon as your order has been processed and shipped, you will receive a confirmation email from us that your new favorite item of clothing is on its way to you. Delivery of custom orders may take up to 8 weeks, as your individual piece will be cut and sewn specifically for you.

Shipping in re-used boxes

Usually when we get returns, the carton boxes are not at all or just a little bit damaged or has some small signs on it. These boxes can easily be used again! wWe would love to re-send as many boxes as possible to avoid unneccassary waste production.
For this reason we introduced the option of a re-used package for you. During the order process you'll find a checkbox which sais: "My order can be shipped in a used carton to save resources." Of course this is only possible if we have a suitable re-used box with us at the moment. Thus it can happen that we have to send you a new package even if you chose the option.
So, if you too have to send back something sometime, we are happy to receive the product in the same box. And from then on: Let's use it again, again, again - until it's no longer possible!

Pre-Orders

It couldn't be more sustainable! Your thoughtful decision to buy one of our pieces allows us to prevent any form of overproduction. In this way we can ensure that every cm of fabric, every one of our products really finds a home, instead of a dreary existence as a "warehouse corpse". In addition, it gives you the opportunity to get an even better insight into the creation process of your product and to experience how much time it takes to create something so precious.And what could be nicer than to know that something was definitely made for you in loving handwork and under humane conditions without time pressure? Depending on the production status, it can take up to 6 weeks for your pre-order to reach you.

COVID-19 UPDATE (26.04.21):

Unfortunately the Covid-19-situation in India worsened dramatically in the last weeks, which means that most probably we have to close our workshops temporarily (again). Due to a widespread virus variant in India, additionally almost all flights from India to Germany are cancelled from 26.04.21 on, so that also the transportation of our products is not guaranteed anymore for a unknown period of time. Of course we are very worried, foremost about our Indian colleagues personally but at the same time about Jyoti as a business. That's why we hope you are not deterred by the insecurity of the delivery time for your order and that we may send it to you with a lot of thankfulness from the whole Jyoti family when the time has come:)

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