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returns

return

You are not satisfied with your Jyoti product? Dress or shirt doesn't fit properly? No problem!

You can revoke your contractual declaration within 30 days without giving reasons in text form (e.g. letter, fax, e-mail) or - if the item is handed over to you before the deadline - by returning the item.
The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery) and also not before fulfillment of our information obligations in accordance with Article 246 § 2 in conjunction with § 1 paragraphs 1 and 2 EGBGB and our obligations in accordance with § 312g paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. To comply with the cancellation period, it is sufficient to send the cancellation or the item in good time. The cancellation must be addressed to:

Jyoti - Fair Works, Oderberger Str. 42, 10435 Berlin

bestellung@jyoti-fairworks.org

Here you will find an unbureaucratic return form to fill out.

You send this together with your Jyoti product to the address provided. Unfortunately, we cannot cover the return costs. We would be happy if you used the return form to give us feedback, since of course we want to hear why you are returning your order. We use the feedback to improve and further develop Jyoti and our products. This is how we learn and grow every day with the project - us here in Germany and the women in India. So be part of it and share your feedback and suggestions for improvement with us!

refund

In the event of an effective cancellation, the services received by both parties must be returned and any benefits derived (e.g. interest) must be surrendered. If you are unable to return or surrender the service received and benefits (e.g. benefits of use) to us, or only partially or in a deteriorated condition, you must pay us compensation for the value. You only have to pay us compensation for the deterioration of the item and for benefits derived if the use or deterioration is due to handling of the item that goes beyond checking its properties and functionality. "Checking the properties and functionality" means testing and trying out the respective goods, as is possible and usual in a store, for example. Items that can be sent by parcel must be returned at your expense and risk. Items that cannot be sent by parcel will be picked up from you. Obligations to reimburse payments must be fulfilled within 30 days. For you, the period begins when you send your cancellation notice or the item, and for us when we receive it.

PayPal: You will receive a credit to your PayPal account. The amount can then remain in your PayPal account for another purchase or go back to your bank account. You can easily decide this yourself at PayPal.

Exceptions to the Right of Withdrawal

Please note for custom-made products:

According to Section 312d Paragraph 4 of the German Civil Code (BGB), the right of withdrawal does not apply, among other things, to contracts for the delivery of goods that are manufactured according to customer specifications or are clearly tailored to personal needs. In the event of a dispute, it is the seller's responsibility to prove that his goods were manufactured according to customer specifications or were clearly tailored to the customer's personal needs.

If you have any questions about your return or refund, you can always send us an email to bestellung@jyoti-fairworks.org .